Refund policy
Standard Returns Policy
If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded to your original payment method within 5–7 business days after we receive the return. Please note that original shipping charges will not be refunded.
The returns policy may vary during promotional periods; please check the terms & conditions of the promotion before placing your order.
For the return or exchange of Sunnycai products purchased from any other authorized retailer, please contact your retailer directly.
Returns Process (excluding Black Friday and other Promotions)
For all returns, please contact support@sunnycai.com to request your return label. Please quote your order number and the item you would like to return. We will email you the label and further instructions.
Once you receive the return label, please send the items to our return address:
No. 105, Xilu North, Qianlizhuang, Lizhuang, Penglou, Juancheng, Heze, Shandong, China
Damaged Items
If your items are received damaged, please send a photo of the damaged item along with your order number to support@sunnycai.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.
Items Not Received
If you have not received your full order, please contact us at support@sunnycai.com with the subject line: MISSING ITEM along with your order number.
Contact Information
For questions regarding returns, refunds, or exchanges, please contact us:
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Email: support@sunnycai.com
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Phone: +86 132 1720 5874
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Return Address: No. 105, Xilu North, Qianlizhuang, Lizhuang, Penglou, Juancheng, Heze, Shandong, China